Each user profile in a GoFormz account can log in to the GoFormz web app and 2 mobile devices at any given time. If a user wants to log in to their profile using a new mobile device, they’ll need to log out of one of their current devices.
If you receive the error message “This ID is currently in use” when logging into a device, your profile is likely at your device limit. This may occur if you recently got a new phone or tablet, or recently reinstalled the GoFormz mobile app.
You must be an Account Admin to log out profile devices. If you’re not an Account Admin and you need to log out a device, you’ll need to contact your admin to request that one of your profile device’s be logged out.
If you are an Account Admin, on the GoFormz web app you’ll first open the User Profile drop-down menu and click Users and Groups.
You’ll navigate to the Users and Groups page. Here, you’ll complete the following steps.
Select the user for whom you need to log out a device from the Users table.
You’ll navigate to the View or Edit User Info page for the corresponding user.
Locate the Devices panel near the bottom of the Users and Groups page.
This displays the devices to which the user is logged in.Next to the device you want to log out, click Log out.
A notification will appear at the top of the screen reading “Device will be remotely logged out.”
When the device successfully disconnected, it will no longer display under the user’s devices. The user will now be able to log in to their user profile on a new device.