Q: When I try to add a new user to my account, why does it say ”This user ID is already in use”?

A: GoFormz user ID’s are created using email addresses, which are unique to each user and can only exist in one GoFormz account at a time. You are receiving this message because the email address you are attempting to use has already been registered in another GoFormz account. Unfortunately you will need to contact GoFormz Support to get this issue resolved.

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