How We Define a Known Issue

We work on isolating and fixing every product issue that we're aware of. Some issues might not be listed here. We characterize known issues as follows:

  • The issue is reproducible and consistently produces the unexpected behavior.
  • Engineers are investigating possible causes for unexpected behavior.
  • The issue is observed globally and has generated a large number of support cases.

What's NOT a Known Issue

  • Product outages: Up-to-date outage information is posted within the GoFormz Status Page.
  • Feature ideas: We'd love to hear your thoughts! Please contact your GoFormz Account Manager to share your ideas.
  • Low impact issues: We're also working to fix low impact issues but might not list them here. If you think you might be impacted by an issue that's not listed here, please contact our customer support team using the chat button on the bottom right corner of your screen.


Critical Issues 

Known Issues 

  • [In Progress] Web App - Users in groups are able to access pages they should not have access to (template list) 
  • [In Progress] Workflow - File URL Input uses commas in form name a separator 
  • [In Progress] Report Scheduler (New) - Deleting workflow does not alway delete schedule
  • [In Progress] Report Scheduler (New) - Editing a schedule can create duplicate schedules 
  • Datasources - Long filter strings cause items to not be returned to form editor 
  • Reports (New) - Dates outside of selected filter range are showing in reports 
  • Datasources - Key Values that begin with # will not upload
  • Forms List - list paging incorrect count
  • PDF Generator - When exporting form to PDF, the image gets resized
  • PDF Generator - iOS App - Export PDF will not export sketch fields properly
  • PDF Generator - Firefox- When adding 2 whitespaces in the form name, the downloaded form will have %A0 in the name
  • Template Editor - Checkbox Groups with no items will remove themselves from list view
  • Template Editor - Table padding does not show
  • Workflow - Renaming a completed form triggers workflows to run

Fixed Issues 

  • [FIXED 11/05] Template Events - Administrator Group shows as transfer option 
  • [FIXED 10/28] Auto Email - Email does not fire if Auto Email is set to send to User (from user list) 
  • [FIXED 10/25] API - Date Time and date fields return value and not display value 
  • [FIXED 10/23] API - GET Webhook List paging displaying incorrect information 
  • [FIXED 10/23] Template Events - Error being thrown when trying to save template event after checking Include PDF
  • [FIXED 10/23] Template Events - Certain unicode characters are converted to ? on email attachments 
  • [FIXED 10/23] Template Events with multiple emails in the To or CC fields will not fire 
  • [FIXED 10/22] API - Pagination & Total Count are not appearing in headers
  • [FIXED 10/22] Template Events - Email Events do not include Table Data 

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