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Account Management and Billing FAQ
Account Management and Billing FAQ

Explore our FAQ for answers to the most common billing questions from GoFormz users.

Updated this week

Below you'll find answers to questions you might have regarding account billing and subscription management.

How do I update the email the address for where invoices and receipts are sent?

Your account invoices and receipts are delivered to the email address set as your Account billing email.

If you're an account admin, you'll update your Account Billing email address on the GoFormz web app. Access the User Profile menu in the upper right-hand corner and select Settings.

In the page's Accounts section, you'll find and manage your Account billing email.

How do I update my billing information?

To update your billing information, in the GoFormz web app open the User Profile drop-down menu in the upper right-hand corner and click Account Details. You'll navigate to the Settings page.

Here, you'll click Billing to navigate to the Billing page. On the Billing page you'll manage your billing address, payment method, account tier, and

How do I access my invoices?

On the GoFormz web app, access User Profile menu in the upper right-hand corner. Click any option to navigate to the My Profile and Account Details section. In the left-hand menu, click Billing to access the Billing page where you'll find your invoices.

How do I increase the number of user licenses available in my account?

Add user licenses to your account on the GoFormz web app on the Billing page.

Click the User Profile menu in the upper right-hand corner and select Account Details. You'll navigate to the Settings page. Next, click Billing.

On the Billing page you can determine your account's user quantity.

When I try to add a new user to my account, why does it say "This user ID is already in use"?

GoFormz user ID’s are created using email addresses, which are unique to each user and can only exist in one GoFormz account at a time.

If you receive the message "This User ID is already in use", it means that the email address you're attempting to use is registered to another GoFormz account.

To resolve this issue you'll need to contact GoFormz support.

What are Pending Users?

On the Users and Groups page, pending user profile activations appear in both the Pending and All tabs.

The Invite Expiration row indicates when the corresponding user's invitation expires. Access the Actions menu (. . .) to resend a profile activation to your user.

Each user profile in your account occupies a single license - including pending users. Increase your subscription count in the Billing section with the Users option.

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