App Connections

An app connection allows GoFormz to communicate with the third-party app. Learn more about leveraging app connections here.

Updated over a week ago

Most third-party app integrations in GoFormz are managed via app connections. An app connection allows GoFormz to communicate with the third-party app. To establish an app connection, you must provide GoFormz with the credentials for logging into the third-party app, which typically include username and password, but may also include app-specific information like a custom subdomain. Once you have established an app connection, you can use workflows to build integrations between GoFormz and your app.

An app may have multiple connections. For example, you may have two different Dropbox accounts for different parts of your business, so you may want to upload all HVAC-related forms into one account and all electrician-related forms into a different account. To accomplish this, you would set up two Dropbox connections, and then configure the appropriate workflows for each connection.

In the remainder of this document, we go over the App Connections page in the GoFormz account, and several common app connection management tasks:

App Connections Screen

App connections are managed via the App Connections screen, shown below. This is where you can create, delete, view and modify your connections. To access the App Connections screen, expand the More dropdown at the top of the GoFormz web interface and select Connected Apps.

The App Connections screen lists all third-party app integrations that are available at your subscription level, along with a brief description of what each one does. You can click on an app to view a list of existing connections for that app, or click Add Connection to create a new connection.

Each connection displays the following information:

  • Name: The name by which this connection will be referenced in the Workflows interface and elsewhere.

  • Initial Connection Date: The date on which this connection was established.

  • Authenticated: A green dot indicates a working connection, while a red dot indicates a broken one.

  • Active: A slider that lets you activate and deactivate the connection.

  • Actions: A dropdown with additional connection actions, including deleting connections, reconnecting connections, & viewing connection details.

Adding a new connection

To add a new app connection, click the Add Connection link next to your desired app. This will launch a series of steps that are specific to the app you selected. See here for app-specific steps:

When adding a connection, be sure to give it a descriptive name — especially if you have multiple connections for the same app. This is necessary because once the connection is created, there is no way to determine what username and password were used for that connection. Therefore, it may be useful to include the username in the connection name.

Please note that whoever makes the connection of the application will be tied to the integration activity. For example, on the Upload File step, it will show the person who connected the app as the uploader of the file. We recommend creating a 'GoFormz Integration' account for your connected app account, if you don't want the activity tied to your personal account.

Activating/deactivating connections

App connections can be temporarily deactivated and then reactivated. There are many reasons that you may want to do something like this. For example, suppose your corporate data storage policy changes, affecting how forms need to be stored in Dropbox. You may want to deactivate your existing Dropbox integration while you change your Dropbox folder hierarchy and corresponding GoFormz workflows, and then reactivate it.

To deactivate or reactivate a connection, click the Active slider next to the connection you wish to change. When deactivating, you will need to confirm by clicking the red Confirm Deactivation button that appears; when reactivating, no such confirmation is needed.

Deleting an existing connection

To delete an existing connection, expand the Actions dropdown next to the connection you wish to delete, and click Delete. Then click OK in the confirmation dialog box that appears. Be careful when deleting app connections — deleting a connection will permanently break any workflows that are using that connection.

Reconnect a Connection

In order to reconnect you existing connection, expand the Actions dropdown next to the connection you wish to reconnect, and click Reconnect.

Enter your third-party account credentials (username and password) and click Sign in. This step is omitted if you are already logged into your third-party account. Click Allow Access for GoFormz to integrate with your third-party account. GoFormz will not manage any of your third-party settings. You will receive a notification once your application has reconnected successfully.

Reconnecting your application is needed in the following scenarios:

  • Any future password changes associated with this third-party account will require you to re-authenticate.

  • Refresh token with your third-party account expires

Viewing and modifying existing connections

To view connection details associated with a connection, expand the Actions dropdown next to the desired connection and select More Details. A dialog box will pop up showing connection details and allow you to modify the existing connection name.

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