Q: What’s the difference between a Template and a Form?

A: Templates are the primary data-gathering documents created by a member of your organization. Forms are Template-guided, unique instances of documents completed by Form Users.

If you want to collect data, then you will create a Template. If you want to provide data, then you will complete a Form.

Q: Can I complete a Form using my desktop computer?

A: Yes. GoFormz is a mobile first solution, but not mobile only. This means our software works on a variety of devices, including desktop and laptop computers. Using the GoFormz Web Editor, you can start, edit or complete any form in your account from a desktop using a standard web browser.

To access the GoFormz Web Editor, you can use any of the following options:

  • From the Forms tab in your web account select any form

  • From the Templates tab in your web account select ‘New Form’ from the ‘Actions’ menu

Q: Where can I find copies of my completed Forms?

A: From your web account, completed Forms are stored in the Forms section and can be accessed at any time assuming you have access rights to do so.

From your mobile device, completed forms are stored in the Forms tab for 7 days from the date they are completed. After 7 days, completed forms will be automatically be archived in your account via the web and will remain there indefinitely.

Q: How much does GoFormz cost?

A: GoFormz pricing information can be found here.

Q: What is GoFormz and why is it different?

A: GoFormz is a mobile forms and reporting solution that organizations and individuals use to replace their paper forms. We differentiate ourselves from other paperless solutions by not just stopping at digitizing forms, but by helping users enhance their existing forms in order to collect better data. By adding images, GPS coordinates, calculated fields, etc., we use technology to provide capabilities that were not possible in a paper environment.

Once data is captured, users can utilize our reporting tool to run comprehensive reports or leverage our API to integrate with backend systems like Box, SalesForce and QuickBase.

Q: What type of data can I report on in my account?

A: Because GoFormz tracks every piece of data captured in your account, GoFormz Reports will allow you to report on all your data and display it exactly how you would like to see it. So no matter if you are tracking time, pricing, regulatory data, or something completely different, you can create the report that will work best for you and your business right from the management console.

Q: Does the mobile app work offline without a data connection?

A: Yes, the GoFormz mobile app will work whether your device has a current data connection or not. As long as you can periodically connect to the internet to get updates and upload forms, you’re free to move in and out of coverage as needed.

Q: Where can I get the GoFormz app for my device?

A: You can download the mobile app here.

Q: Where can I learn more about the mobile app?

A: You can find more information about the mobile app here.

Q: What types of mobile devices does GoFormz work with?

A: We're unable to test every device option available for purchase. Below you'll find the device operating systems required and recommended for iOS, Android, and Windows.


iOS 9.3.0+ required; iOS 14+ recommended


Android 5.0+ required; Android 7.0+ recommended


Version 1709+ required; Version 1809+ recommended

Q: What languages does the GoFormz mobile app support?

A: The GoFormz Mobile Apps support the following languages:

  • English

  • French

  • Spanish

  • Finnish

  • German

  • Japanese

  • Norwegian

Q: How many Forms can I store within my GoFormz account?

A: There is no limit to the number of forms that can be stored in an account as storage can be increased to accommodate additional forms as needed.

Q: What information is stored within GoFormz?

A: Every piece of data you capture from a mobile device or desktop PC is stored within your GoFormz account. Whether it be a selection from a drop down list, an image, a part number chosen from a database or a signature, all data is stored and secured within your GoFormz account and is accessible to you 24/7.

Q: How secure is my data in GoFormz? 

A: GoFormz is committed to the security and privacy of your data. We take this responsibility seriously and utilize the best tools and engineering practices to keep your data safe.

GoFormz is powered by Microsoft Azure, which has established itself as an industry leader in cloud storage solutions and security. In addition, GoFormz utilizes the latest version of Transport Security Layer (TLS) to encrypt all data in and out of the data center.

Strong, industry standard encryption of data-at-rest is available, as well as integration with your SAML 2 compatible provider for identity management.

Q: How do I sync data from my device to my GoFormz account online?

A: All data captured on your mobile device will automatically synchronize with your online account whenever you have strong data connection and the app is either open or running in the background. If needed, you can also perform a manual sync at any time by selecting the ‘Sync’ button found in the main menu of the mobile app.

Q: How can I ensure all devices in my account are always synchronized and have the most up-to-date data?

A: As long as your mobile device has a solid data connection and the app is either open or running in the background, all forms and templates will automatically synchronize between your web account and your mobile devices. However, with any new template added that contains a Form View, the PDF or JPG background will need to be downloaded to the device before Form View can be used. This download is done by simply tapping on the template icon. Once downloaded, the background will remain on the device and available both on and offline until the user logs out of their GoFormz account. Once logged out, all backgrounds will need to be re-downloaded to be available.

Q: How do I reset my password?

A: There are three ways to reset your GoFormz password.

  1. From your web account, select your name in the top right corner, and then Users/Groups. Select your user ID, then enter the new password in the space provided.  This method assumes you have admin permissions and can access Users/Groups as a selection under your name. If not you will need to contact your account administrator for assistance.

  2. From your mobile device, if you are not logged in and do not know your password, you can choose the link for ‘Forgot your password?’ right from the home screen within in the mobile app and instructions will be emailed to you.

  3. If you know your current password and would like to change it to something different, you can do so from your web account using the directions listed above. To change from the mobile app choose ‘Settings’ from the main menu and then ‘Change Password’.  From there you will be prompted to enter your specific details.

Q: Do I need to install anything on my computer to use the GoFormz management console?

A: No. The GoFormz management console is delivered as Software as a Service (SaaS) which means there is nothing to install. As long as you have a standard web browser and access to the Internet, you will have access to GoFormz.

Q: What kinds of things can I do in the management console?

A: While the mobile app is intended for end-users to capture data on a mobile device, the management console is designed for use on a PC and is used to manage the various resources in your account such as templates, users/groups, workflow, reports, etc.

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